TRIVENI TOUCH
- Anytime, anywhere visibility of machine real-time status
- Trends for turbine critical parameters
- OEM advisory reports and alarm generation
- User-defined analytics for technical and commercial KPIs
- Dashboards for web and mobile platforms
- Baseline deviation reports and outage planning
SITUATION
- Triveni Turbines (GE JV company) had traditional service offerings without digital capabilities
- Power plant customers had limited visibility into turbine performance between service visits
- Competitors were beginning to develop digital solutions, threatening market position
- Vast amounts of operational data were being collected but not leveraged effectively
- Company needed to expand revenue streams beyond equipment sales and traditional service
- The company possessed deep domain expertise but lacked software development capabilities
TASK
- Envision and develop the first digital/analytical solution for on-field product performance monitoring
- Create a system that would provide real-time visibility into turbine health and performance
- Establish partnerships with software vendors to translate technical requirements into solutions
- Coordinate across internal departments with different priorities and technical languages
- Design a solution that would create a new revenue stream through subscription services
- Build a platform that could scale across the entire customer base
YOU
Project Leader
Project Leader
TCS
Software Development Partner
IT Team
Infrastructure & Security
OT Team
Operational Technology
R&D Team
Technical Algorithms
Power Plant Customers
End Users
ACTION
- Led cross-functional collaboration between technical, IT, and commercial teams
- Established partnership with TCS to translate advanced ML methods and algorithms into a cloud-based solution
- Bridged the gap between IT and OT (Operational Technology) teams to integrate sensor data with analytics
- Personally led the internal R&D team to develop turbine-specific algorithms and performance metrics
- Created a roadmap for translating turbine expertise into digital features and capabilities
- Defined user experience requirements based on customer feedback and operational needs
- Facilitated workshops between domain experts and software developers to ensure accurate knowledge transfer
- Managed the development timeline and feature prioritization across multiple stakeholders
Figure 2: Remote Condition Monitoring
Real-time Monitoring
Anytime, anywhere visibility of machine status and issues
Trend Analysis
Historical tracking of turbine critical parameters
Expert Advisory
OEM reports and recommendations
Early Warning
Alarm generation and push notifications
Custom Analytics
User-defined technical and commercial KPIs
Multi-platform
Web and mobile dashboards and trend reports
💻
Digital Transformation
Transition from traditional to digital service delivery
📊
Data-Driven Insights
Actionable intelligence from operational data
💰
New Revenue Stream
Subscription-based service with high margins
RESULTS
- Successfully launched "Triveni Touch" remote monitoring platform
- Created an entirely new revenue source for the company through subscription services
- Implemented the solution before COVID-19, providing critical remote capabilities when on-site access became restricted
- Enabled power plant customers to maintain operations with reduced on-site personnel
- Reduced unplanned downtime by up to 30% through early issue detection
- Increased service contract renewals by 40% by adding digital features
- Positioned the company as a technology leader in the industrial turbine market
- Built lasting collaborative relationships between IT, OT, and commercial departments
- Created a scalable platform that continues to generate revenue and competitive advantage
"By connecting cross-functional teams and external partners, I transformed traditional turbine services into a digital platform that created a new revenue stream for Triveni Turbines and proved invaluable to customers during the pandemic."